TERMS + CONDITIONS
The following Terms and Conditions govern the access to and use of the Stolen Prophecy website and online store.
We ask that all Customers read the following carefully before purchasing one of our products. Once you have engaged with our service, you will be bound by the entire contents of our Terms and Conditions, at all times.
Any reference to ‘us’, ‘our’ or ‘we’ refers, without exception, to Stolen Prophecy. Any reference to ‘you’ or ‘your’ refers to our customers.
BRAND & SERVICE
At Stolen Prophecy, we specialise in creating unique and handcrafted jewellery, drawing inspiration from ancient alchemy, archaeology, astrology and Mother Nature’s raw spirit. All of our pieces are lovingly and carefully designed in Melbourne, Australia and handcrafted in Bali to capture the inherent spirituality and eclectic magic that our brand is built on.
We reserve the right to make alterations to our service, inclusive of our products, website, shipping methods and cost, product prices or otherwise, without notice or consequence.
We also reserve the right to refuse service to any person, at any time, for whatever reason we deem fit.
ORDERS & PAYMENT
Our online store is available via our website and includes a comprehensive range of our products. Please ensure that you read all relevant information on a piece of jewellery before making your selection. We are always available to assist you with making your selection.
All prices are displayed in AUD, however if you are shopping with us globally you will be charged in your local currency. Stolen Prophecy will not be liable for any additional currency conversion charges that may be added to your payment by your financial institution at the time of processing.
Once you have chosen your items you will be prompted through our checkout procedure, which will require that you share some personal details with us. All details will only be requested when they are necessary to us to fulfil your order and will only be used to carry out our service to you.
Payments are made securely through our online store. No identifiable payment information is transmitted to us and your payment information will be protected by encryption software.
Once your order is confirmed, please ensure that you double check all details, especially your delivery address. If there are any errors please notify us immediately.
Once packages are shipped we are unfortunately unable to re-route or re-deliver them to another address, and customers will be liable for the cost of re-ordering their products.
Once your order has been confirmed, we will begin packaging and preparing your items for shipment. After such time, we are unable to cancel orders. If you have made an error in your order or if you wish to cancel, please contact us immediately and we will do our best to assist and accommodate you, however as a general practice we are unable to cancel orders and reserve the right to refuse cancellation.
RETURNS & EXCHANGES
Stolen Prophecy accepts the return of unworn and unused items in their original condition with all original packaging in tact under the circumstance that the original receipt is emailed to firstname.lastname@example.org within 7 days of receiving your items.
Items may only be returned for exchange or store credit so please specify the reason for your return and which new product / new size you would like to exchange your order for in that same email.
All shipping costs associated with the return or exchange of the order will be payable by the customer.
We DO NOT offer exchanges / refunds on earrings due to hygiene and sanitary reasons under any change of mind circumstances.
If a faulty item is received, please contact us by emailing email@example.com with imagery of the fault and proof of purchase within 7 days of receiving the goods. If deemed to be a manufacturing fault, a repair or replacement will be issued. In the case that the item cannot be repaired or replaced, a refund will then be issued.
Shipping costs associated with returns on faulty products will be paid by Stolen Prophecy.
Similarly, if your order has arrived and there are items missing or incorrect items, please contact us as soon as possible and we will investigate the matter and arrange a replacement, at our cost, if necessary.
We reserve the right to use discretion when assessing damaged products and at all times may refuse to replace a product that we believe has been damaged due to some fault of the receiver or due to lack of attention paid to our care instructions.
Our jewellery is made with natural materials and requires a little love and care to maintain its appearance. Please ensure you follow any and all care instructions on our website which can be found here.
Neglecting to follow our care recommendations may lead to damage or wear occurring and will not be grounds for a refund or replacement. Nor will general wear and tear / tarnishing of items - all pieces will change in appearance over time.
Please consider this before requesting replacements. We reserve the right, at all times, to make case by case assessments on claims for replacement made on the grounds of manufacturing faults.
PRODUCT INFORMATION & APPEARANCE
All pieces displayed on the Stolen Prophecy website are accompanied by corresponding photographs and product information, including detailed information on all materials used as well as sizes/widths/lengths where appropriate. If you require further information about any of our products, please do not hesitate to contact us on firstname.lastname@example.org.
Our lovingly handcrafted jewellery will vary from piece to piece, and your product may appear slightly different to the images on our website. We do not offer exchanges or returns for refund on products based on slight aesthetic differences, as this is simply the nature of our designs.
TERMS + CONDITIONS
Stolen Prophecy may occasionally run promotional offers for our customers. These may be advertised through our social media or sent directly to you via e-mail. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other promotions. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.
Special or sale prices may only be applicable for certain periods of time.
Discount codes must be entered at checkout, before proceeding to the payment page.
No discounts will be applied retroactively.
Prizes won in promotional giveaways are not transferable or redeemable for cash.
Stolen Prophecy reserves the right, at all times, to modify, suspend or cancel any promotion at any time, without consequence.
There will be no rain checks available on any promotion.
Our website, and all information contained within it, along with our designs and products, are the property of Stolen Prophecy and are protected from unauthorised publication and dissemination by the laws of intellectual property.
Any and all original Stolen Prophecy related designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Stolen Prophecy and remains our copyright material at all times.
We grant users and customers a license to access and enjoy this information via our website and products.
Stolen Prophecy may allow the printing, gathering, storing, copying or sharing of website information for individual or personal purposes, however our express consent must be granted.
We reserve the right to refuse access to our service, or take any required legal action against persons who violate our rights as intellectual property holders.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, Stolen Prophecy cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website, using our products or utilising our service.
All content, information and imagery provided through the Stolen Prophecy website or brand, or throughout customer service correspondence with our staff, is intended strictly for general purposes. Stolen Prophecy does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided on our website or to you directly.
WHOLE OF TERMS AND CONDITIONS
Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable through the application of some relevant piece of legislation, consumer or otherwise.
The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to our Terms and Conditions at any stage, without notice or consequence. Your continued use of our website and service indicates your knowledge and acceptance of any changes we may make in the future.
If you have any questions about our service or our Terms & Conditions, please feel free to contact us directly via e-mail at email@example.com at any time.
These Terms and Conditions are current as of March 2019.
At Stolen Prophecy we value you as a customer and understand that your privacy is important to you. We want to make sure that we deal with your private and personal information carefully, at all times, so that you feel safe and secure during your visit to our website.
We require all website visitors and customers to read this policy carefully before engaging with our service and making a purchase. Once you have placed an order, we will assume that you have read, understood and consented to the use of your information in any and all of the ways outlined below, and in any way incidental to those uses in the ordinary course of our business.
COLLECTION OF INFORMATION
At Stolen Prophecy we will only request information of a private or personal nature from you in circumstances where it is necessary to us, to fulfill your order or to satisfy another customer service purpose.
The type of information that we may ask for includes (but is not necessarily limited to): you full name, contact e-mail or phone number, delivery address and payment information.
USE AND STORAGE OF INFORMATION
We will use your personal details to ensure that you are updated as to the status of your order and that it reaches you safe and sound at your desired destination. Payment information will be used to take the displayed amount for your order
All payment information is encrypted and kept secure and is never transmitted to us in an identifiable format- except in the event where you are making payment via credit card over e-mail or on the telephone.
We may otherwise store your contact e-mail address after you have made a purchase, to update you about Stolen Prophecy news, including sales/promotions or new products, in the future. You may unsubscribe from such marketing communications at any time and are always welcome to re-join us.
All personal information that is collected is stored securely on our database- whether that be in electronic or physical format. Only authorized employees or agents of Stolen Prophecy will have access to this information, and it will only be accessed at such time that it is necessary to ensure that your order is fulfilled or your customer service request is resolved.
Any information no longer required is deleted or otherwise destroyed. This includes information requested to be removed by you.
We will never share your details with any third party, for any reason, without your express consent.
ACCESS TO INFORMATION
You are always welcome to view or modify any personal details that we store in our database. If you wish to obtain a record of exactly what we keep, or edit your contact details, simply contact us via e-mail.
Stolen Prophecy will never allow any third party to access your information for the purposes of editing it.
In addition to personal details, the Stolen Prophecy website may also collect non-personal or non-identifiable details about your visit to the online store.
The use of ‘Cookies’ enables us to ascertain certain details about your visit including, but not limited to: navigational information, any referring websites and location information.
This information is completely anonymous, and no attempt is ever made to match it up with your identifiable personal details. The information is recorded purely for statistical purposes and is used to improve our service to our customers by, for example, remembering the contents of your Stolen Prophecy shopping cart or other applicable website preferences.
You may choose to refuse the operation of ‘Cookies’ by disabling this feature in the settings of you computer, mobile phone or other device.
Stolen Prophecy will never ask you to disclose information via social media, however, if you do choose to share information with us, we will always handle any information gathered in strict accordance with this policy.
We advise all users to use discretion as we cannot control, or be liable for, the use of your information by third parties who also have access to these platforms. Please use caution when sharing information via social media, and where possible, contact Stolen Prophecy directly via e-mail to provide relevant details.
Stolen Prophecy will not be responsible for any loss, damage or otherwise that may stem directly from the sharing of personal information with us over social media.
DATA OVER THE INTERNET
The Internet is a global network. Therefore, any data that you may transmit whilst accessing our website, is transmitted globally. By visiting the Stolen Prophecy website, you are impliedly authorising the global transmission of your data.
We are not responsible for this transmission and are not liable for any consequences that may flow from it.
Stolen Prophecy may occasionally make changes to our privacy practices. Any changes that would affect our customer’s privacy or personal information will be published here and will take immediate effect from that time. Your continued use of our website is taken as your consent to the use of your personal information in any further ways, as outlined here, or ways incidental to those uses.
If you are concerned about our privacy practices, if you have any questions about your personal information or if you believe we have breached our privacy obligations to you please feel free to contact us directly via e-mail at firstname.lastname@example.org and we will gladly assist you.